Reference

Terms and Conditions That Govern Your ok59 Account

Before you open an account or make any deposit through bKash, Nagad, or Rocket, these terms set out what you agree to and what we commit to. Access and eligibility depend on your local law and the regions we currently support.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region dependentSubject to local lawUpdated terms take effect immediately
ok59 Terms and Conditions That Govern Your ok59 Account
HOW WE HANDLE THIS

How ok59 Applies These Terms Fairly

We apply these terms consistently across all accounts. Wallet method — bKash, Nagad, or Rocket — does not affect how the rules apply to you. If you believe a term has been applied incorrectly to your account, we have an internal review path that starts with your written request to support.

Account Security

Your account credentials are your responsibility. We do not ask for your bKash or Nagad PIN by any channel; sharing login details violates these terms.

Data Handling

We collect only the data needed to operate your account and process wallet transactions. Data use is described in our privacy policy, which sits alongside these terms.

Record Retention

Transaction records, including Rocket and Nagad deposits, are retained for the period required by our operational obligations. You can request your own account history through support.

Term Change Notification

Material changes to these terms are flagged through your registered account. Minor edits — grammar, formatting — take effect without separate notice but are always visible on this page.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you have a question about how a rule applies to your account, contact us before taking action. We handle terms-related queries separately from general account support so you get a direct answer rather than a generic response. Availability may vary depending on your region.

Live Chat Use the live chat widget in your account for questions about a specific clause, wallet rule, or account restriction under these terms.
Email Support Send a written query to our support address for anything that needs a documented response — particularly for dispute or account-closure questions.
Account Help Centre The help centre inside your account lists common terms questions with answers that reflect the current version of this policy.

Common Questions About These Terms

These questions come up regularly when people read through the agreement for the first time. If yours is not here, reach us through live chat or email and we will point you to the right clause.

No. The core terms apply equally regardless of which local wallet you use. Each wallet does have its own transaction rules, which are covered in the payment section of this agreement.

Access depends on your local law and the regions we support. These terms do not override local restrictions. It is your responsibility to check eligibility before opening an account.

We update the date on this page and notify you through your registered account for material changes. Continuing to use the platform after that constitutes acceptance of the updated terms.

Start by submitting a written request through email support. Our internal review team will assess the relevant clause and your account record before providing a response.

You can request account closure at any time through support. Pending wallet transactions — including Rocket or bKash withdrawals — must clear before closure is finalised, as described in these terms.

We retain account and transaction data for the period set by our operational obligations. You can request a copy of your own account history by contacting support directly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.