Reference

How ok59 Handles Your Personal Information

This Privacy Policy explains what data we collect when you use ok59, how we use it, and what rights you hold over it — including data linked to your bKash, Nagad or Rocket payment activity.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and deleteCookie and device data clarityDirect contact for data requests

Explore the Lobby Read FAQ

What Information We Hold and Why

ok59 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on ok59, we collect the details you provide at registration — your name, contact number, and the mobile wallet identifier you use for deposits or withdrawals via bKash, Nagad, or Rocket. We also collect session data: device type, IP address, browser

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fingerprint, and in-session activity such as game history. This data lets us verify your identity, process payments, and keep your account secure. We do not sell your personal data to third parties. Payment-specific data — the transaction reference your bKash or Nagad app generates, the amount,
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and the timestamp — is retained to satisfy financial record-keeping requirements and to help you dispute any payment query. If you contact our support team, that conversation history is stored to maintain continuity. We use cookies and similar tracking to understand how you navigate the lobby
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and to keep your session active across pages. You can manage cookie preferences through your browser settings. Data retention periods vary by category: account data is held while your account is active, and payment records are kept for the period required by applicable rules in your
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region. Availability of our services, and the data practices that apply to you, depend on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Security, Retention and Your Control

ok59 applies security measures at the account level to protect your stored data. SSL encryption covers data in transit, including payment confirmations from bKash, Nagad, and Rocket. We keep data only as long as it serves a clear purpose or is required under applicable rules for your region. You hold specific rights over the data we hold — read below for what those are and how to act on them.

Encrypted Connections

All data exchanged between your device and ok59 — including bKash and Nagad payment confirmations — travels over SSL-encrypted connections. Your session token is not exposed to third-party scripts.

Retention Limits

Account data stays active while your account is open. Once an account is closed, we retain only what applicable rules in your region require — we do not hold data indefinitely for inactive profiles.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation. No cookie we set is shared with advertisers. You can clear or block cookies from your mobile browser settings at any time.

Data Correction Rights

You can request a correction to any personal detail we hold — name, phone number, or linked Rocket wallet reference — by contacting support or updating it directly in your account settings where the field allows.

DATA REQUEST CONTACTS

Reach Us About Your Privacy

If you want to access, correct, or delete your personal data held by ok59, our support team handles these requests directly. You can reach us through the channels below. We aim to acknowledge data requests within a reasonable time and will confirm the steps we take to action them. Response times may vary depending on request complexity and your region.

Team online

Live Chat

Start a live chat session from inside your ok59 account dashboard to raise a data request, flag an incorrect detail, or ask what information we hold on your profile.

Email Support

Send a written data request to our support email address found in your account settings. Include your registered contact number so we can verify the account before processing.

Account Settings

Some data corrections — such as your linked mobile wallet number for bKash, Nagad, or Rocket — can be updated directly from the account settings page without contacting support.

Common Questions About Your Data on ok59

Below are the questions we hear most often about how your personal information is used, stored, and managed on ok59. If your question is not covered here, our support team can give you a direct answer.

We collect your name, phone number, and the mobile wallet ID you use — bKash, Nagad, or Rocket. We also log your device type and IP address for account security and fraud prevention purposes.

We do not sell or share your payment data with third parties for marketing. Transaction references from bKash, Nagad, or Rocket are used only to verify and record your payment history on your account.

Contact our support team via live chat or email — both found inside your account dashboard. Include your registered phone number so we can verify your identity before releasing any account data.

Yes. You can request account closure and data deletion through support. We will remove data we are not required to keep, and retain only what applicable rules in your region make mandatory for financial records.

We use session cookies to keep your login active and analytics cookies to understand how the lobby is navigated. You can block or clear cookies from your browser or mobile device settings at any time without losing your account.

This policy applies to all ok59 account holders, but your specific rights and the data practices that apply to you depend on local law and your eligible region. We handle data in line with what is applicable where you are.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoOk59 Banking InfoTerms & Conditions

How ok59 Handles Your Personal Information

Security, Retention and Your Control

Encrypted Connections

Retention Limits

Cookie Transparency

Data Correction Rights

Reach Us About Your Privacy

Live Chat

Email Support

Account Settings

Common Questions About Your Data on ok59

01 What personal data does ok59 collect when I register?

02 Is my bKash or Nagad payment data shared with anyone?

03 How do I request a copy of the data ok59 holds on me?

04 Can I ask ok59 to delete my personal data?

05 What cookies does ok59 use and can I turn them off?

06 Does this Privacy Policy apply to me if I am in Bangladesh?

Privacy Policy

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